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How Odoo Helped Al Hadaya Mall Deliver a Seamless Shopping Experience

Al Hadaya Mall Company

Country: KSA
Industry:Retail​
Main Apps:Purchase, Inventory, Sales, Website, E-commerce, Accounting, PoS, and HR
Number of Odoo Users: 38
Odoo Customer Success Manager: Taif Akkad
Odoo Implementing Consultants:Issa Mousa
Senior Business Advisor:Rola Sadek


Hadaya Mall, a thriving retail business established in 2020, offers everything needed to furnish a home—from furniture and decorations to kitchen accessories. Despite its rapid growth, the mall faced significant operational challenges, especially in inventory management. Mohamed Abdelgawad, Financial Manager at Hadaya Mall, shares how Odoo transformed their operations, addressing critical pain points and streamlining their processes.

The Challenges: When Hadaya Mall first launched, it operated on a fragmented system that wasn’t even an ERP. The biggest challenge lay in tracking a vast array of product categories across the supply chain, from purchase orders to inventory. Separate, unintegrated software systems for HR, sales, inventory, and finance compounded the difficulties. These inefficiencies hindered the mall's ability to manage inventory and provide seamless after-sales services to both B2B and B2C customers.

The Shift to Odoo ERP: Seeking a comprehensive solution, Hadaya Mall explored various ERP options. A recommendation from a friend led them to Odoo—and it proved to be a game-changer. Odoo’s seamless integration capabilities stood out, enabling the mall to unify its HR, sales, inventory, and financial operations under a single platform.

Key Benefits of Odoo Implementation:

  1. Enhanced Inventory Management: Odoo’s inventory module revolutionized how Hadaya Mall tracked its extensive product categories. It streamlined operations across the supply chain, ensuring accurate tracking from procurement to storage and beyond.
  2. Customized Reporting: The ability to generate tailored reports specific to Hadaya Mall's business model allowed for better decision-making and operational oversight.
  3. Improved Customer Experience: By integrating Odoo with their e-commerce platform and payment service providers like Tabby and Tamara, Hadaya Mall created a seamless shopping experience for their customers. The integration enhanced both in-store and online interactions, bolstering customer satisfaction for B2B and B2C clients alike.
  4. Time Efficiency: Switching to Odoo saved significant time by eliminating the need for multiple unconnected systems. The unified platform simplified workflows and reduced redundancies.

The Impact: Adopting Odoo ERP marked a turning point for Hadaya Mall. It not only improved inventory tracking and customer service but also supported e-commerce operations with enhanced payment integrations. Customers now enjoy a full-fledged shopping experience that reflects the mall's commitment to quality and convenience.

A Word to Describe Odoo: "Uniqueness" Reflecting on the journey, Mohamed Abdelgawad highlights Odoo’s unique ability to adapt to their business needs and provide solutions that genuinely transformed their operations.

Conclusion: Hadaya Mall’s success story underscores the power of Odoo ERP to address complex business challenges with ease and efficiency. By integrating multiple systems into a single, cohesive platform, Odoo empowered Hadaya Mall to optimize operations, improve customer experiences, and focus on growth.

Is your business ready for a transformation like Hadaya Mall’s? Discover how Odoo can revolutionize your operations today.




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