Company name: Belcco (Brussels Cleaning Company SA)
Location: Brussels, Belgium
Industry: Cleaning & Facility Management
Partner name: Sneldev
Odoo account manager: Pierre Moiny
Main Apps implemented: CRM, Project, Invoicing, Stock, Assistance, Sales, Purchase
Company Size: 200+
Number of Odoo Users: 16
Hosting Type: On-Premise
Since 1993, Belcco has been offering its cleaning and maintenance services in Belgium. The company provides Facility Services, such as standard cleaning, window cleaning, and handyman services. Belcco is the Facility branch of XLG, a group that also provides services in buildings, industries, and domestic-services (Titres-Services).
Learn more about Belcco at: https://www.belcco.be
A Good Plan Missing The Right tools
With over 800 employees, and many buildings to service, an integral part of Belcco’s internal work is planning. This ensures the right people are at the right place at the right time. Prior to implementing Odoo, Belcco worked with multiple Excel sheets to keep track of people, products, and service hours.
As the Excel sheets were not connected, it became difficult for Belcco to search for information, and a lot of time was wasted trying to locate data. In addition, the company found Excel’s lack of collaboration tools very difficult to work with. Information for “hours worked by employees” was on one excel sheet, whilst “hours worked” was on another. The inability to integrate these two sheets made the data consolidation method very slow and difficult.
After careful consideration, Belcco decided it was time for a change, and implemented Odoo, with the help of Odoo Partner, Sneldev. One of the first apps Belcco quickly made use of was the Projects app. This application helped the company track employees whilst on site. It enabled them to match hours worked by employees for their pay, and also for the invoices sent to customers. Today, all timesheets are managed in Odoo.
The cleaning industry uses many products. Within Belcco, some of these products are billed and others are not. To manage the selling, delivery, and stock of all cleaning supplies, the company uses Odoo Sales, Purchase, and Stocks. Whether billable or not, the cost and profit of each product is now linked to a project, in which Belcco can see which projects are the most profitable.
With Odoo Partner, Sneldev, custom features have been added to customize Belcco’s solution to their industry. One of the features that has been added is “Cleaning Inspection.” This enables the company to conduct inspections in Odoo. Another custom feature that’s in development is a daily to-do list for all workers. This will give workers a list of their tasks for the day directly on their smartphone, and they’ll be able to indicate when they have completed a task.
Adapting Stock Management During Covid-19
With the Covid-19 crisis, Belcco faced an increase in demand from customers requesting disinfecting tools, such as hydroalcoholic gel, dispensers, plexiglass, masks, protective gloves, etc. The company was in a position where they needed to order and sell products that were becoming increasingly difficult to find during the pandemic. This didn’t just affect Belcco, it hurt all the XLG businesses.
Instead of working as separate business units, all the companies decided to centralize their stock between all locations. Thanks to Odoo, Belcco was able to create an online app that allowed all the business units to see the price and quantity of the centralized stock, and also allowed them to order products online.
Within two months, Belcco was able to manage thousands of orders, when previously they had only managed a hundred. Thanks to the Sales Order (SO) and Purchase Order (PO) functions in Odoo, the company is able to easily follow all transactions for the centralized stock.
Today, Odoo is Belcco’s single platform for information management. The company sees Odoo as much more than a management tool, and relies on the software with this golden rule: If it’s not in Odoo, it doesn’t exist.
“Odoo allows everyone to have a clear overview of their tasks. At the end of the day, being able to see what is and isn’t done guarantees a peace of mind for everyone.”
-Jerome Paquot, Digital & Marketing Manager at Belcco
Belcco: When Opportunity Meets Planning