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3 Answers
Marius Stedjan
18‏/2‏/2019 10:01 م

First off, "self" is the record generated by the wizard. So when you want to access fields from the wizard use: self.my_field

Second, you should use a Many2one field for user_id, because you can only assign one user to the field helpdesk.ticket.user_id (it's a Many2one field).

You don't have to add the field helpdesks_ids, because you are getting these records using browse on active_ids.

When writing the same values to multiple records, use the write() method instead of a loop. It's faster.

Try this:

user_id = fields.Many2one('res.users', string="IT Technicians", required=True)

def action_assign_tech(self):
    tickets = self.env['helpdesk.ticket'].browse(self._context.get('active_ids'))
    tickets.write({'user_id': self.user_id.id})

Niyas Raphy

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Happy to help :)

Niyas Raphy
18‏/2‏/2019 5:43 م


Update your code like this,

def action_assign_tech(self, vals):
      tickets = self.env['helpdesk.ticket'].browse(self._context.get('active_ids'))
      for tic in tickets:
#adjust the below line as per the need
#by tic you can access each tickets
           tic.user_id = tic.user_id


Andrew Pearson
19‏/2‏/2019 9:29 ص

@Marius Stedjan

Very much appreciate your answer! Thanks a bunch!

Just so you know, when I tested it, I first got error "Unable to set NOT NULL on 'user_id'" to which I fixed by getting rid of "required=True".

Then I got error "Can't adapt type 'res.users'", to which I fixed by changing

tickets.write({'user_id': self.user_id})# previously

tickets.write({'user_id': self.user_id.id})# revised

Thanks so much for putting me on the right path!

1 Comment
NST Gardermoen MC AS, Marius Stedjan
20‏/2‏/2019 4:48 ص

You’re welcome!

Sorry about forgetting the .id. It was too late at night, hehe. I’ve updated the answer.

As for the required=True;

I suppose you got this when you didn’t set a user in the wizard? The point of required is to force the user to set a user.. which makes sense in a wizard like this.

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