Odoo Experience 2021
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What's New in eCommerce?
Patrick Lukusaمنتهي
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Opening Keynote - Unveiling Odoo 15
Fabien Pinckaersمنتهي
-
What's New in Discuss?
Dethier Gregoryمنتهي
-
What's New in Accounting?
Wynand Tastenhoye & Eva Lombardoمنتهي
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We switched to Odoo Payroll: Impact & Advice
Charlotte Trigauxمنتهي
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What's New in Website?
Clément Watthezمنتهي
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How to Build Beautiful Web Pages Like a Pro
Clément Watthezمنتهي
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Odoo Awards Ceremony
Amy Caroline Downingمنتهي
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Keynote - Vision & Strategy
Fabien Pinckaersمنتهي
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Ask Me Anything (AMA) for Community
Antony Lesuisseمنتهي
جاري تحميل الفيديو...
Helpdesk: A 5-Star After Sales Service for Your Customer
Demo
Functional
الموقع: Studio 8
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7/10/2021 5:30 م
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7/10/2021 6:00 م
(Europe/Brussels)
(30 دقيقة)
Renee Carano
Support Team Manager
في Odoo
Renee Carano
Support Team Manager
في Odoo
Renee is the Head of Support at Odoo in San Francisco. She joined Odoo in 2015 as an Implementation Consultant and has a passion for helping Odoo users succeed!
As your business grows, having the right tool to support your helpdesk team record, track, and manage issues easily and efficiently is key!
In this talk, you will be introduced to the after-sales features implemented in Helpdesk:
- Refunds (issue credit notes from tickets);
- Repairs (generate repair orders for broken items from tickets);
- Coupons (grant promotional coupons from tickets);
- Returns (return products from tickets);
- Integration with the Field Service app.
الاختبار القصير
How do you send automated emails when moving a ticket?
What is a new feature in v15 helpdesk?