Signature of Customer on Helpdesk Ticket

by
Odoo

182.57

v 13.0 Third Party 4
Live Preview
Required Apps CRM (crm)
Website (website)
Project (project)
Invoicing (account)
Sales (sale_management)
Employees (hr)
Included Dependencies
Technical Name helpdesk_ticket_customer_signature
LicenseSee License tab
Websitehttp://www.probuse.com
Also available in version v 13.0 v 12.0
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Required Apps CRM (crm)
Website (website)
Project (project)
Invoicing (account)
Sales (sale_management)
Employees (hr)
Included Dependencies
Technical Name helpdesk_ticket_customer_signature
LicenseSee License tab
Websitehttp://www.probuse.com
Also available in version v 13.0 v 12.0

Signature of Customer on Helpdesk Support Ticket

Customer Signature / Sign on Ticket in Odoo

This module allows your customers to sign on a helpdesk ticket on the portal of your website.


Main Features:

  • Allow your customer to sign on a ticket & view sign on ticket form on frontend.
  • Your support team can send signature requests from the ticket form in the backend.
  • Customers will get mail for signature requests and can do signatures on tickets on the website portal.
  • Once a customer signs on a ticket they will get a response and thank you mail from the system.
  • Customers can view signatures on portal website.
  • This module is only compatible with Odoo community edition.
  • For more details watch video and check below screenshots.

Send Signature Request on Support Ticket


Email to Customer for Sign on Ticket (Customer)


Accept Signature Button on Ticket by Customer)/b>


Accepted & Signed for Ticket by Customer


Website Ticket with Signature view by Customer


Sign on Ticket Backend for Support Team


Send Thank you email to Customer


Agent / Technician Tickets Menu on Website with Signature/Agent


View Customer Signature on Ticket (Technician/Agent)


Contact / Support
Introducing Probuse Consulting Services Pvt. Ltd.

If you need any help or want more additional features, you may contact us through:
Email: contact@probuse.com
Website: www.probuse.com
Skype: mustufa_probuse

Probuse Consulting Service Pvt Ltd is an Software and Web development specialist which offers complete business application together. We are well experienced to provide a face for your business on the software and Internet level.

Probuse Consulting Service Pvt Ltd is a specialist in Odoo/OpenERP services and could give your business open source hand to drive.

Our Services

Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
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How does it work?
by
axel.guzman@ga-integraciones.com
on 4/3/20, 10:10 PM

Hello , will this work with any Helpdesk community app??? since Helpdesk it is just a feature of enterprise odoo. is there a chance of a demo or something? Thanks!

Re: How does it work?
by
Mustufa
on 4/4/20, 12:58 AM Author

Hi Axel, This app will only work with our custom app https://apps.odoo.com/apps/modules/13.0/website_helpdesk_support_ticket/ which is build only for community edition of Odoo. For enterprise Odoo helpdesk this app will not work. For more question you can contact us by email to contact@probuse.com Thank you and regards, Mustufa Rangwala (Probuse)