$ 234.72
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Expenses (hr_expense)
• Manufacturing (mrp) • Project (project) • Sales (sale_management) • Invoicing (account) • Employees (hr) • Discuss (mail) • Inventory (stock) |
| Lines of code | 3622 |
| Technical Name |
advanced_field_service |
| License | See License tab |
| Website | http://www.fossinfotech.com |
| Versions | 12.0 16.0 17.0 13.0 15.0 14.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Expenses (hr_expense)
• Manufacturing (mrp) • Project (project) • Sales (sale_management) • Invoicing (account) • Employees (hr) • Discuss (mail) • Inventory (stock) |
| Lines of code | 3622 |
| Technical Name |
advanced_field_service |
| License | See License tab |
| Website | http://www.fossinfotech.com |
| Versions | 12.0 16.0 17.0 13.0 15.0 14.0 |
Advanced Field Service Management
Advanced Field Service Management is an extension of the default Odoo 13 Module Field Service Management. This module helps you manage all your After Sales Service phases from Commissioning to Service Visits which are After sales, Serial Number Generation, AMC & Warranty Details, Commissioning, Site Visits, Service Visits, Visit Based Expenses, First Information Report, Spare Quotation, Product Life Cycle Management , Feedback, Toll free and Customer Surveys in an orangized manner.
Highlights
After Sales Commissioning
Commissioning is automated when a Delivery Order is processed. Visits and Expenses can be tracked.
Product Life Cycle
The Status of the Product is updated automatically based on the Product Warranty and AMC Duration.
Scheduled Warranty Visit
Warranty Visits are scheduled automatically when a Commissioning is completed.
Scheduled AMC Visit
AMC Visits are scheduled automatically when an AMC Order is Confirmed.
Expenses For Visit
Service Engineer Can claim for Expense after every kind of visit they make.
Spare Quotation
Provision to create Spare Quotation for every Failed Commissioning, AMC & service visit.
Customer Toll Free calls
Manage all your support calls and create Service Tickets against them.
Toll-Free Feedback Survey
Toll-Free Team can conduct survey and collect customer feedback after every visit.
First Information Report
First Information report can be generated for failed commissionings , AMC & Service Visit.
Labour Charges
Provision to charge for Labour services which can be billed using default invoicing.
Advantages
- Commissioning is auto-generated when processing the Delivery Order for Each Done Quantity.
- Scheduled Warranty & AMC Visits are created automatically based on the duration set in the Product Master
- Spare Quotation can be created by just tagging the Finished Products and Spare Parts will be fetched from Bill Of Materials
- If a FIR (First Information Report) goes to a rework State , The Respective commissioning will move to the draft state.
- Status of each Serial Number can be tracked in the Product Life cycle Menu.
- The Status will be auto-updated for all the Serial Numbers
- In Toll Free, When a Customer is Selected all the products bought by the customer will be displayed on the line item along with the Serial Number and the status.
- Multiple Service Tickets can be created against a Single customer.
Benefits
- Automation : Right from Commssioning to Product Life Cycle Management all the phases of a Product are automated which reduces manual intervention.
- Visit Scheduling : All the Phases of a product and visits against each phase are scheduled automatically and Provision provided to change according to customer's need.
- Product Tracking : All the serial Number of the Products sold can be tracked along with their status in the Product life cycle Menu.
- Customer Feedback : After every visit the Toll-free Executive will have to conduct a survey to know the customer feedback on the services and products.
User Groups
Product Master
Cron which updates Product Status
Product Life Cycle
Service Engineer has been assigned to the Commissioning
Visit for the respective commissioning
You can claim expense for the visit
When a comissioning is successfully completed Scheduled visits will be created
When a Commissioning fails, You can create FIR(First Information Report)
Spare Quotation Against the FIR(First Information Report) Invoices and Delivery Orders can be created
AMC Order
Confirmed and Invoiced AMC
Schedule of Visits will be generated after the confirmation of an AMC Order,Visits and expenses can be created for the Schedules
Toll Free - Call creation.
Service Ticket created from the call, Visits and expenses for the service ticket can be created
Provision to create Direct Service Ticket. Option to create Visits , Expenses , FIR , Spare Quotation and Labour charges which can be invoiced
Feedback Collection (or) Toll-Free Survey. Feedback will be collected by a Toll-Free User for all the visits Service Engineer makes.
Yes, the app works perfectly well with Odoo Enterprise as well as Odoo Community. Odoo Online (Cloud) does not allow installation of third-party apps and hence this app cannot be installed on Odoo Online.
You can contact us to request a customization in the app or you can write to us at sales@fossinfotech.com
No, Only users with Manager rights will be able to view other user's Records.
Toll-Free Users will conduct surveys against all the visits which are commissioning Visits , Scheduled Warranty & AMC Visits and Service Visits
No, You cannot return a product after the commissioning is completed , You can return the products before the completion of commissioning by cancelling the respective commissioning.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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