Repair Service - Ticket Intake Form
by Synconics Technologies Pvt. Ltd. http://www.synconics.com$ 74.42
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Contacts (contacts) |
| Community Apps Dependencies | Show |
| Lines of code | 2937 |
| Technical Name |
sync_helpdesk_intake |
| License | OPL-1 |
| Website | http://www.synconics.com |
| Versions | 11.0 12.0 13.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Contacts (contacts) |
| Community Apps Dependencies | Show |
| Lines of code | 2937 |
| Technical Name |
sync_helpdesk_intake |
| License | OPL-1 |
| Website | http://www.synconics.com |
| Versions | 11.0 12.0 13.0 |
Repair Service - Ticket Intake Form
The purpose of this form is to collect information from the client. In the initial meeting with the client, ticket manager gathers all the information to address the client's immediate needs and to encourage his/her engagement and retention in services.
User can sign ticket intake form through any touch screen devices like smart phone, tablet etc. The ticket intake form is designed with a step-by-step confirmation process for easy traceability.
This module is compatible with
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Community
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Enterprise
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Odoo.sh
Key Features
Intake Configuration
To configure Intake, go to Helpdesk/Configuration/Tickets/Types.
If the intake ticket type is ticked (configured) then it will be mandatory to fill the intake form. If it is not ticked then intake process can be skipped.
Intake in Ticket
Go to Helpdesk/All Tickets/Tickets.
Send intake confirmation mail to customer after filling details in ticket.
Online confirmation link will be send to customer once the "Send intake by email" button is clicked.
Customer can verify all details on receiving confirmation link.
After confirming the details, customer can Accept or Reject intake conformation.
Intake Confirmation Process
On accepting intake confirmation, customer can add their signatures.
Once customer signs and presses "Accept & Sign" button, the ticket is automatically confirmed.
Customer confirmation signature will appear on intake form.
Option to print & save intake form.
Intake Backend Approved Ticket View
On customer approval, signature is auto attached in ticket & "Is work approved to proceed?" block is automatically ticked.
Intake Rejection Process
Customer can reject the intake form through "Reject" button after reviewing the details and specify the reason for rejection.
Intake Backend Rejection Ticket View
Once the intake ticket is rejected then it automatically move to cancel stage with rejection reason.
Suggested Products
Free Support
2) If an error appears in our app due to other custom modules installed in your system, we will charge for our efforts to resolve those errors.
3) Please refer the document for configuration. If you need our support for configuration, please request our paid support.
4) Please note that you are not allowed to distribute or resell this module after purchase.
5) This module is tested and working on Odoo vanilla with Ubuntu OS.
Get Help & Support
Our Services
Our Contact Details
E-mail : contact@synconics.com | Skype : synconics.technologies | Mobile : +91-942-686-4274Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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