Helpdesk Ticket Management

by
Odoo

75.82

In-App Purchases
v 12.0 Third Party
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Discuss (mail)
Project (project)
Lines of code 2247
Technical Name sandv_helpdesk_project
LicenseOPL-1
Websitehttps://www.sandv.biz
You bought this module and need support? Click here!
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Discuss (mail)
Project (project)
Lines of code 2247
Technical Name sandv_helpdesk_project
LicenseOPL-1
Websitehttps://www.sandv.biz

Overview

Multi-Purpose Helpdesk Module With Ticket Management For Projects

Dashboard

Helpdesk Dashboard With Action Items For Each Ticket Type

Ticket Management For Projects

Managing Tickets Against A Project Made Super Easy


Support Teams Hierarchy

Define Support Teams With Hierarchy, Team Leader and Members

Helpdesk Tags

Classify Tickets By Attaching One Or More Helpdesk Tags

Ticket Types

With Multi-Purpose Helpdesk Module, Different Ticket Types Can Be Created As Required


Root Causes

Pre-Defined List Of Root Causes. One (or) More Root Causes Can Be Linked To A Ticket

Ticket Cancellation Reasons

Pre-Defined List Of Cancellation Reasons That Must Be Selected To Cancel A Ticket.

Ticket Tracking Information

Track All Events Against A Ticket With User, Date and Timestamp Details

Email Notifications

Event Based Email Notification Against Tickets


Exclusive solution offered by


Oiling the wheels of business, have you overhauled your business yet?

For online demo and queries, please write to odoo@sandv.biz

Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

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