Generic Request SLAby Center of Research and Development
|Also available in version||v 11.0 v 13.0 v 10.0 v 12.0|
Generic Request SLA
Generic Request SLA is a module of the Generic Request application. The module allows you to use a Service Level Agreement when dealing with requests. It allows you to set time for each stage of the requests, control the execution of requests, make log records for each request, etc.
SLA has very flexible configuration: you can set up different SLA rules for each stage of every request type. You can also set various time limits for one rule depending on request category
Control SLA state from kanban view
View SLA log for each request
Read the Generic Request SLA module guide for more information.
This module is part of the Bureaucrat ITSM project. You can try it by the links below.
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This module is maintained by the Center of Research & Development company.
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