Bundle of Website Helpdesk Support Ticketby Probuse Consulting Service Pvt. Ltd.
Website Helpdesk Ticket Bundle
You can purchase this bundle or you can purchase individual app(s) as well. Contact us if you have any questions.
- Website Helpdesk Support Ticket and Issue Management
- Help Desk Service Level Agreement (SLA)
- Service Level Agreements to Customer for Helpdesk/Support
- Helpdesk Support Ticket Locking System
- Ticket Email Auto Notification
- Merge Helpdesk Support Tickets and Issues
- Maintenance Request from Helpdesk Support Ticket
- Helpdesk Support Ticket Reassign/Escalate Team and Responsible
- Dashboard for Helpdesk Support Tickets
- Knowledge Base for HelpDesk Support Ticket (Q&A)
- Solution Answer for Helpdesk Support Ticket and Issue
- Helpdesk Support Ticket by Helpdesk Team
Website Helpdesk Support Ticket and Issue Management
This module allow you manage your customer support ticket, ticket portal, billings for support, Timesheets.
For More Details: http://www.odoo.com/apps/modules/11.0/website_helpdesk_support_ticket
Helpdesk Service Level Agreement (SLA)
This app allow your helpdesk team to have service level agreement(SLA) on Help Desk.
For More Details: http://www.odoo.com/apps/modules/11.0/helpdesk_service_level_agreement
Service Level Agreements to Customer for Helpdesk/Support
This modules allow you to create service level agreements and print and send your customer by agreeing SLA level.
For More Details: http://www.odoo.com/apps/modules/11.0/customer_sla_contract_helpdesk
Helpdesk Support Ticket Locking System
This module allow ticket user / technician to lock the support ticket he/she is working on.
For More Details: http://www.odoo.com/apps/modules/11.0/helpdesk_ticket_lock_system
Ticket Email Auto Notification
This app allow you to configure email notification when ticket stage changes.
For More Details: http://www.odoo.com/apps/modules/11.0/helpdesk_ticket_auto_response
Support Helpdesk Ticket Merge
This module allow you to merge tickets of your helpdesk support system.
For More Details: http://www.odoo.com/apps/modules/11.0/support_helpdesk_ticket_merge
Maintenance Request from Helpdesk Support Ticket
This app allow you helpdesk team to create Maintenance Request from Ticket/Issue. For more details please see Video.
Helpdesk Support Ticket Reassign/Escalate Team and Responsible
This app allow to re-assign/Escalate ticket to Responsible and Team and notify them by emails.
Dashboard for Helpdesk Support Tickets
This app add helpdesk/support team wise dashboard view for helpdesk tickets to make tickets view easier and attractive.
Knowledge Base for HelpDesk Support Ticket (Q&A)
This app allow support team to see and create/manage knowledge base of questions and answers for helpdesk support ticket.
For More Details: https://apps.odoo.com/apps/modules/11.0/helpdesk_ticket_knowledge_base/
Solution Answer for Helpdesk Support Ticket and Issue
This app allow you make solution on ticket/issue of helpdesk and send to customer and Portal View of Solution.
Helpdesk Support Ticket by Helpdesk Team
This app allow your customers to view all your teams in your website and allow them to create ticket for specific team.
For More Details: https://apps.odoo.com/apps/modules/11.0/support_ticket_by_team/
Contact / Support
Probuse Consulting Services Pvt. Ltd.
Probuse Consulting Service Pvt Ltd is an Software and Web development specialist which offers complete business application together. We are well experienced to provide a face for your business on the software and Internet level.
Probuse Consulting Service Pvt Ltd is a specialist in Odoo/OpenERP services and could give your business open source hand to drive.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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does this module have rating feature? can a customer rate an agent ? thank you
Are all these modules integrated or do they operate separately?