Odoo Zendesk Connector

by
Odoo

$ 317.90

v 11.0 v 12.0 Third Party 23
This module requires Odoo Enterprise Edition.
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Contacts Directory (contacts)
• Discuss (mail)
• Helpdesk (helpdesk)
• Sales Management (sale_management)
• Invoicing Management (account_invoicing)
Lines of code 1141
Technical Name odoo_helpdesk_zendesk_integration
LicenseOPL-1
Websitehttp://www.techloyce.com
Versions 14.0 11.0 12.0 13.0 15.0 16.0
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Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Contacts Directory (contacts)
• Discuss (mail)
• Helpdesk (helpdesk)
• Sales Management (sale_management)
• Invoicing Management (account_invoicing)
Lines of code 1141
Technical Name odoo_helpdesk_zendesk_integration
LicenseOPL-1
Websitehttp://www.techloyce.com
Versions 14.0 11.0 12.0 13.0 15.0 16.0
logo logo

ZENDESK CONNECTOR

Odoo Zendesk Support puts all your customer support interactions in one place, so communication is seamless, personal, and efficient which means more productive agents and satisfied customers.

Integrate Odoo with Zendesk

Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets.

Our Helpfull Links

Demo Video Techloyce All Apps Request a Free Demo

highlights
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API Integration

One click API integration.

Synchronize Tickets

Sync tickets from Zendesk to Odoo Helpdesk and from Odoo Helpdesk into Zendesk (Create, update & Delete).

buyer_img

Sync Zendesk Multiple login

Sync data from multiple Zendesk login in Odoo Helpdesk..

Tracking Tickets

Simple module for tracking tickets.

Prioritizing tickets.

Prioritizing Tickets from Zendesk into Odoo.

Categorize Tickets

Categorize Zendesk tickets into Odoo Helpdesk.

Synchronize Stage

You can also call adjustment for current/previous month transactions.

Assign Zendesk tickets to Users

Assign Zendesk tickets to Users into Odoo Helpdesk.

odoo Zendesk Connector Features

  • Sync tickets from Zendesk to Odoo Helpdesk.
  • Sync data from multiple Zendesk login in Odoo Helpdesk.
  • Simple module for tracking tickets.
  • Prioritizing tickets
  • Specify Zendesk tickets stage into Odoo Helpdesk.
  • Assign Zendesk tickets to Users into Odoo Helpdesk.
  • Create Zendesk tickets into Odoo Helpdesk.
  • Update Zendesk tickets into Odoo Helpdesk.
  • Bulk or single delete Zendesk tickets into Odoo Helpdesk.
  • Assign Zendesk tickets to Users into Odoo Helpdesk.
  • Add comment to the tickets.
  • Automate option for syncing of tickets from odoo to zendesk

Zendesk into Odoo - Import Operations

  • Import Tickets From zendesk into odoo.
  • Specify Stage of ticket into odoo.
  • Immediate create customer of ticket if already not exists in odoo.
  • Changes in zendesk tickets reflect on associated tickets in odoo also.
  • Import Contacts From zendesk into odoo.
  • Changes in zendesk contacts reflect on associated contacts in odoo also.
  • Import users (agents/admin)

Odoo into Zendesk - Export Operations

  • Export odoo contacts into zendesk.
  • Export odoo Tickets into zendesk
  • Changes in odoo contacts reflect on associated contacts in zendesk also.
  • Changes in odoo ticket reflect on associated ticket in zendesk also.
  • Export customer , agents, admin from zendek to odoo.


Sychronize Contacts


Synchronize Tickets


Automatic Jobs

Tickets Import and Export

Ticket Export

  • First we created the ticket and export that into zendesk

Tickets Import

  • First create ticket in zendesk
  • Enable import ticket option in sync options
  • sync data

Contacts Import and Export

Export Contacts

  • New Contact created in odoo
  • export that ticket to zendesk
  • confirmed the export of the contact in third screenshot

Import Contacts

  • New Contact created in zendesk
  • Contact imported
  • Contact imported result

Sync Messages

Sync Messages

  • New Contact created in zendesk
  • Contact imported
  • Contact imported result

System level settings

  • Add company domain, company email and password to establish connection with zendesk.
  • You can also select delete option.
  • You can select auto syncing of tickets.
  • You can select your desired options for syncing.
  • You can select your desired time of interval for syncing.
System Level Setting Screenshots

Select Heldesk

  • First install your zendesk connector
  • It will automatically install helpdesk
  • And then click on that helpdesk icon


Connectivity settings

  • After open helpdesk account click zendesk settings


Connectivity settings

  • First step, give company domain, company email, and password.
  • Second step, Save the setting
  • Third step,Click on Test Connection to establish the connection.


Syncing Settings

  • Click on sync menu
  • Select company domain
  • Select Start date and End date
  • Select Your Sync options
  • Click on sync data ( it will start syncing immediately)


Zendesk auto syncing setting

  • You can enable or disable auto syncing option for ticket syncing.
  • You can activate scheduler
  • You can give desired time of interval for syncing
  • Click on save, to save the setting

Odoo-Zendesk Connector User Guide

Odoo-zendesk Connector Product Support

After purchasing our app if you face any issue regarding the functionality and working of our app we are here for you to address your queries. We provide 90 days support to our clients, The support period starts from date of purchase of our app till 90 days period

Support Desk Support Policy

Does your app work in Odoo Enterprise?

Our module is compatible with Odoo Enterprise, but not in community as no helpdesk in community.

Upgrades are not free if you require any customization, you can contact us. We offer support for 90 days after purchase. For further information you can read our support policy.

You can contact us to request a customization in the app.

Suggested Products 
Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

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