Helpdesk Project UX

v 11.0 Third Party 72
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Technical name helpdesk_project_ux
Required Apps Timesheets (hr_timesheet)
Helpdesk (helpdesk)
Project (project)
Employee Directory (hr)
License: AGPL-3

Helpdesk Project UX

This module ensures that:

  • You can configure a project to have or not related tickets, by default they are not related to tickets.
  • In project kanban view we are able to see the project related tickets analogous to tasks work, also have a Ticket Analysis submenu that let us to analyze the ticket data from a pivot or graph view.
  • You can only close a ticket if they don't have any active task (we consider active task the ones in stages without option "folded")
  • You can only close projects if they don't have any active ticket (we consider active tickets the ones in stages without option "folded")
  • For the tickets, only can relate to project which are allowed tickets.
  • When we set a helpdesk team to trace timesheet then the related project of the team will be set to be ticket allowed even if the project is a new project or we are linking an old one.
  • When you (un)archive a project with also (un)archive


To install this module, you need to:

  1. Only install this module


To configure this module, you need to:

  1. Noting to configure


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