Generic Request

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Odoo          
v 11.0 Third Party 3 286
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Technical name generic_request
LicenseOPL-1
Websitehttps://crnd.pro
Read description for v 12.0 v 10.0
Included Dependencies
Technical name generic_request
LicenseOPL-1
Websitehttps://crnd.pro
Read description for v 12.0 v 10.0
Included Dependencies

Generic Request

Incident Management

License: OPL-1 docs CR&D


Generic Request is an application developed by the Center of Research & Development company.

It represents incident management system and perfect fits the companies that provide incident management process.

The Generic Request application is designed to be the single channel for submitting all the events that prevent normal workflow.

The main idea:

  • Administrator configures request settings (categories, types, services, etc.).
  • User provides all information about incident by filling necessary fields and creates request.
  • Submitted requests step by step follow the route defined in request type until resolved.
  • On each request stage, various activities may be planned and responsible persons can be assigned.
  • Request operators are always keep in touch with the users while handling the requests.
  • All incidents are documented and tracked. Reports generated while managing the incidents allow defining the problem areas and create the ways for their preventing.
Key features:
  • Automatic Routes
  • Dynamic Workflow
  • Service Level Agreements
  • Subrequests
  • Related Requests
  • Reopen Requests
  • Services (use in requests)
  • Resources (use in requests)
  • Approvements (as subrequests)
  • Request Priority
  • Tags
  • Custom Fields (string only)

You can customize requests structure depending on the installed modules:

Most of these features require additional installation!

settings
other settings


A simple workflow process with requests

Set up types, categories, stage types of requests

start configure


Type configuration

configure type


Request creating by the user

create_request


Request's dynamic workflow

dynamic_workflow


Handle the request stages, assign responsible persons

request_process


Keep in touch with the user

discussion


Schedule activities

schedule_activity


Manage activities from the Activity View (only works in Odoo version 12)

activity view


Manage requests from the kanban view

review_requests


Read the Generic Request module guide for more information.

The Generic Request module is part of the Bureaucrat ITSM project. You can try it by the references below.

Note: There is an Odoo bug that raises an error on the diagram view. It appears when the diagram object has 2 fields (one2many + many2one) that points to related nodes.

To fix the diagram view:


Advanced add-ons:


You may also be interested in our Helpdesk bundles

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Our Service Desk bundles

Service Desk
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Service Desk Pro
Service Desk Ultimate


Launch your own ITSM system in 60 seconds:

Create your own Bureaucrat ITSM database yodoo.systems

Maintainer

CR&D

This module is maintained by the Center of Research & Development company.

We can provide you further Odoo Support, Odoo implementation, Odoo customization, Odoo 3rd Party development and integration software, consulting services. Our main goal is to provide the best quality product for you.

Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

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