Website Helpdesk Support & Ticket Management

by
Odoo          
v 11.0 Third Party

101.00 €

Technical name acs_helpdesk
LicenseSee License tab
Websitehttp://www.almightycs.com
Also available for v 10.0

Website Helpdesk Support & Ticket Management.

For happy customer base after perfect sales every business needs a support team and related management flow. In this module we have added an option to allow to manage full support flow from ticket creation to invoicing.

Helpdesk Management.
Users can create Ticket from website.
Helpdesk managers can allocate tickets to resposible team and user.
Users can set state of ticket by drag and drop in kanban.
Users can log their timesheet using button click.
Management team can invoice based on type of ticket.
Users can view status of their tickets from portal view.
Automated notification mail option. Can be configuread as per wish.
Automated Rating mail option. Can be configuread as per wish.
User and manager roles with related record rules and accessrights.
Helpdesk Dashboard Based on Teams.
Team related tickets.
Specific filter like, todo, important.....
Easy Access.
Helpdesk Ticket Views: Tree, Form, Search, Calendar, Pivot.
Attractive and informtive Helpdesk ticket Kanban view.
Start Stop Funcationlity form kanban view
Helpdesk Ticket Form View.
Uniqe Seq Number, Tags, Timesheet, and all other related required information.
Start Stop Funcationlity for automatic timesheet worklog entry.
Helpdesk Ticket Invoice Policy.
There can be foru option for ticket invoicing.
1> No invoicing.
2> Normal Invocing (Based on Configuration).
3> Fix Invoicing for given amount.
4> Based on timesheet Hours.
Helpdesk Ticket Invoice Policy.
There can be foru option for ticket invoicing.
1> No invoicing.
2> Normal Invocing (Based on Configuration).
3> Fix Invoicing for given amount.
4> Based on timesheet Hours.
Separate menu for accountant to invoice tickets.
Helpdesk Rating.
Helpdesk rating mail and reporting based on configuration.
Helpdesk Configuration.
Configure default project and invoicing products.
Helpdesk User Roles with proper record rules & Access.
User: can access own team and tikets.
Manager: can access all team and tikets.

Helpdesk Stage Views

Manage Different stages per team. Set notification mail templates to send mail automatically when ticket go to that stage.

Helpdesk Teams.
Assign team members to allow access to perticular team.

Helpdesk Portal User Views

Portal Users can submit new ticekts from website and portal views. They can check their tickets from portal view any time.They can communicate on their own tickets also from portal view.

Other Configuration

To use this module no technical knowledge is required even no configuration is needed. Just install module and functionality is ready to use. For more customization and help contactus.



Do you need help?

Let's offer you the best services!

Contact us by our official channels.

Skype: turkesh4friends

╔══════════════════════════════════════════════════════════════════════════╗
║                                                                          ║
║                    ╔═══╦╗       ╔╗  ╔╗     ╔═══╦═══╗                     ║
║                    ║╔═╗║║       ║║ ╔╝╚╗    ║╔═╗║╔═╗║                     ║
║                    ║║ ║║║╔╗╔╦╦══╣╚═╬╗╔╬╗ ╔╗║║ ╚╣╚══╗                     ║
║                    ║╚═╝║║║╚╝╠╣╔╗║╔╗║║║║║ ║║║║ ╔╬══╗║                     ║
║                    ║╔═╗║╚╣║║║║╚╝║║║║║╚╣╚═╝║║╚═╝║╚═╝║                     ║
║                    ╚╝ ╚╩═╩╩╩╩╩═╗╠╝╚╝╚═╩═╗╔╝╚═══╩═══╝                     ║
║                              ╔═╝║     ╔═╝║                               ║
║                              ╚══╝     ╚══╝                               ║
║     SOFTWARE DEVELOPED AND SUPPORTED BY ALMIGHTY CONSULTING SERVICES     ║
║                       COPYRIGHT (C) 2016 - TODAY                         ║
║                       http://www.almightycs.com                          ║
║                                                                          ║
╚══════════════════════════════════════════════════════════════════════════╝

Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

Please log in to comment on this module